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Survey on the Level of Satisfaction of Using Service Products, 2010

https://doi.org/10.22687/KOSSDA-A1-2010-0099-V1.0

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Principal Investigator(s)

Kang, Myong-ju / Distribution & Logistics Major, Dong-Eui University


Abstract

The survey was conducted to investigate the attitude and behavior of spurious satisfaction consumers regarding service products. The major survey topics included service quality evaluation, emotional state while using service, satisfaction with service, service loyalty, willingness to repurchase service, and complaint about service.

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File Type File Name File Description File Format File Size Download
Related Documents-Questionnaire(Korean) kor_que_20100099.pdf 설문지 (한글) PDF 207.26 kB Download
Related Documents-Codebook(Korean) kor_codebook_20100099.pdf 코드북 (한글) PDF 251.32 kB Download
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If the data were released before May 11, 2017, it was measured since May 11, 2017.