Survey on the Utilization and Generation of the Customer Satisfaction Index by Central Administrative Agencies, 2009
https://doi.org/10.22687/KOSSDA-A1-2009-0154-V1.0
Principal Investigator(s)
Lee, Kwanghee / Korea Institute of Public Administration
Producer(s)
Abstract
이 조사는 한국행정연구원이 정부부처들의 성과지표 산출에 이용되고 있는 고객만족조사의 개선방안을 마련하려는 목적 하에 조사의 운영과 그 결과의 활용 실태를 파악하고자 중앙행정기관의 담당공무원을 대상으로 시행한 것이다. 설문지는 조사수행 역량과 여건, 조사방법과 결과분석, 조사결과의 활용, 조사의 문제점과 개선방안 등에 관한 문항들로 구성되어 있다.
View allKeywords
performance management performance evaluation performance measurement performance indicators customer satisfaction
Subjects
Citation
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Citation
- ID Number
- A1-2009-0154
- Title(KOR)
- 중앙행정기관의 고객만족지표 산출 및 활용 실태조사, 2009
- Title
- Survey on the Utilization and Generation of the Customer Satisfaction Index by Central Administrative Agencies, 2009
- Project Title(KOR)
- 성과관리계획상의 만족도지표 실태분석 및 개선방안 연구
- Principal Investigator(s)
- Lee, Kwanghee / Korea Institute of Public Administration
- Co-Investigator(s)
- Lim, Dong Jin / Korea Institute of Public Administration
- Producer(s)
- Korea Institute of Public Administration
- Copyright
- Korea Institute of Public Administration
- Fundings
- Korea Institute of Public Administration
- Depositor(s)
- Korea Institute of Public Administration
- Date of Deposit
- 2012-05-25
- Distributor(s)
- Korea Social Science Data Archive (KOSSDA)
- Date of Version
- 2013-04-17
- Date of Distribution
- 2013-04-17
- Citation
- Lee, Kwanghee. Survey on the Utilization and Generation of the Customer Satisfaction Index by Central Administrative Agencies, 2009 [Dataset]. Korea Institute of Public Administration [Producers]. Korea Social Science Data Archive (KOSSDA) [Distributors], 2013-04-17, https://doi.org/10.22687/KOSSDA-A1-2009-0154-V1.0.
Methodology
- Date of Collection
- 2009-08-17 ~ 2009-09-18
- Countries
- 대한민국 (KOR)
- Time Method
- 횡단적 연구 (one time cross-sectional study)
- Unit of Analysis
- 개인
- Universe
- 부·처·청을 포함한 39개 중앙행정기관의 고객만족조사 담당공무원
- Data Type
- Survey data
- Mode of Data Collection
- 대인면접, 전화면접, 팩스 및 이메일 조사 병행
- Sampling Procedure
- 기관별로 5-9명의 담당공무원을 할당하여 조사
- Number of Cases
- 333 (유효사례)
- Weighting
- 없음
Dataset Contents & Version
- Extent of Collection
- 설문지(pdf) ; 코드북(pdf) ; 데이터(sav)
- Language
- 설문지-한글 ; 코드북-한글 ; 데이터-한글
- Version
- V1.0
- Date of Version
- 2013-04-17
- Date of Distribution
- 2013-04-17
Access
- Availability Status
- Member Access
| File Type | File Name | File Description | File Format | File Size | Download |
|---|---|---|---|---|---|
| Related Documents-Questionnaire(Korean) | kor_que_20090154.pdf | 설문지 (한글) | 3.49 MB | Download | |
| Related Documents-Codebook(Korean) | kor_codebook_20090154.pdf | 코드북 (한글) | 457.03 kB | Download |
Documents
Measured since the release date of the current version data.
If the data were released before May 11, 2017, it was measured since May 11, 2017.
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