Survey on the Customer Service by Travel Agency Employees, 2008
https://doi.org/10.22687/KOSSDA-A1-2008-0102-V1.0
Principal Investigator(s)
Lee, Bong Koo / International Tourism Management Major, Dong-Eui University
Abstract
This survey was conducted to collect research data to investigate how the emotional attitudes of employees of the travel related industry, who are expected to have control over their emotions, affect customer behavior. The survey was conducted among customers of travel agencies. The survey questionnaire consisted of questions about the genuineness of travel agency employees’ feelings, evaluation of employee service, emotional state of customers, customer satisfaction, and dangers of travel.
View allKeywords
travel agencies tourism industry service industries service occupation service work service job customer service quality of service customer satisfaction consumer satisfaction
Subjects
Citation
- ID Number
- A1-2008-0102
- Title(KOR)
- 여행사 종업원의 고객서비스에 관한 조사, 2008
- Title
- Survey on the Customer Service by Travel Agency Employees, 2008
- Project Title(KOR)
- An Investigation of the Relationship between Travel Agency Employees Authentic Positive Emotional Labor and Customer Reactions
- Principal Investigator(s)
- Lee, Bong Koo / International Tourism Management Major, Dong-Eui University
- Copyright
- Lee, Bonggu
- Fundings
- Korea Research Foundation
- Depositor(s)
- Lee, Bong Koo / International Tourism Management Major, Dong-Eui University
- Date of Deposit
- 2012-03-15
- Distributor(s)
- Korea Social Science Data Archive (KOSSDA)
- Date of Version
- 2012-05-22
- Date of Distribution
- 2012-05-22
- Citation
- Lee, Bong Koo. Survey on the Customer Service by Travel Agency Employees, 2008 [Dataset]. Korea Social Science Data Archive (KOSSDA) [Distributors], 2012-05-22, https://doi.org/10.22687/KOSSDA-A1-2008-0102-V1.0.
Methodology
- Date of Collection
- 2008-10-10 ~ 2008-11-08
- Countries
- Korea
- Geographic Coverage
- Busan
- Time Method
- one time cross-sectional study
- Unit of Analysis
- individual
- Universe
- customers visiting travel agencies in Busan who are aged 20 or older
- Data Type
- Survey data
- Mode of Data Collection
- self-administered
- Sampling Procedure
- convenience sampling
- Number of Cases
- 201 (valid)
Dataset Contents & Version
- Extent of Collection
- Questionnaire(pdf) ; Codebook(pdf) ; Data(sav)
- Language
- Questionnaire-Korean ; Codebook-Korean ; Data-Korean
- Version
- V1.0
- Date of Version
- 2012-05-22
- Date of Distribution
- 2012-05-22
Access
- Availability Status
- Member Access
- Notes
- The Korea Research Foundation was renamed the National Research Foundation of Korea in June, 2009.
| File Type | File Name | File Description | File Format | File Size | Download |
|---|---|---|---|---|---|
| Related Documents-Questionnaire(Korean) | kor_que_20080102.pdf | 설문지 (한글) | 311.54 kB | Download | |
| Related Documents-Codebook(Korean) | kor_codebook_20080102.pdf | 코드북 (한글) | 353.69 kB | Download |
Documents
Measured since the release date of the current version data.
If the data were released before May 11, 2017, it was measured since May 11, 2017.
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