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Customer Satisfaction Index Survey on the Gwangju Metropolitan City Corporation, 2003

https://doi.org/10.22687/KOSSDA-A1-2003-0080-V1.0

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Principal Investigator(s)

Kim, Soon-Heung / Korea Social Research Center



Abstract

This survey was conducted to rate the level of public services offered by the Gwangju Metropolitan City Corporation. This survey collected customer satisfaction index data on 7 types of business managed and run by the Gwangju Metropolitan City Corporation. The services to be rated are as follows.

1) Sports Facilities: Awareness of business, in person service, phone service, usage fees, instructor friendliness, overall service, etc.
2) Housing Lot Sales: Awareness of business, in person service, phone service, overall service, etc.
3) Permanent Rental Housing: Awareness of business, in person service, phone service, apartment facilities, apartment management and maintenance fees, overall service, etc.
4) Public Housing: Awareness of business, in person service, phone service, apartment facilities, apartment management and maintenance fees, overall service, etc
5) Compensation for Land Acquisition: Awareness of business, in person service, phone service, compensation procedure, appeal information, overall service, etc.
6) Funeral and Burial: Awareness of business, in person service, phone service, overall service, etc.
7) Parking Lot: Awareness of business, in person service, parking charges, parking facilities, overall service, etc.

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File Type File Name File Description File Format File Size Download
Related Documents-Questionnaire(Korean) kor_que_20030080.pdf 설문지 (한글) PDF 1.69 MB Download
Related Documents-Codebook(Korean) kor_codebook_20030080.pdf 코드북 (한글) PDF 779.42 kB Download
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