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광주광역시 도시공사 고객만족도 조사

한영
Data Type
Survey data
ID Number
A1-2003-0080
Title
Customer Satisfaction Index Survey on the Gwangju Metropolitan City Corporation, 2003
URI
http://hdl.handle.net/20.500.12236/13141
Citation
Kim, Soon-Heung. Customer Satisfaction Index Survey on the Gwangju Metropolitan City Corporation, 2003 [Dataset]. Gwangju Social Research Center[Producers]. Korea Social Science Data Archive (KOSSDA) [Distributors], 2009-09-03, A1-2003-0080, V1.0, http://hdl.handle.net/20.500.12236/13141
Principal Investigator(s)
Kim, Soon-Heung / Korea Social Research Center
Producer(s)
Gwangju Social Research Center
Fundings
Gwangju Metropolitan City Corporation
Copyright
Korea Social Research Center
Depositor(s)
Korea Social Research Center
Date of Deposit
2007-07-27
Distributor(s)
Korea Social Science Data Archive (KOSSDA)
Date of Distribution
2009-09-03
Version
V1.0
Date of Version
2017~~
Abstract
This survey was conducted to rate the level of public services offered by the Gwangju Metropolitan City Corporation. This survey collected customer satisfaction index data on 7 types of business managed and run by the Gwangju Metropolitan City Corporation. The services to be rated are as follows.

1) Sports Facilities: Awareness of business, in person service, phone service, usage fees, instructor friendliness, overall service, etc.
2) Housing Lot Sales: Awareness of business, in person service, phone service, overall service, etc.
3) Permanent Rental Housing: Awareness of business, in person service, phone service, apartment facilities, apartment management and maintenance fees, overall service, etc.
4) Public Housing: Awareness of business, in person service, phone service, apartment facilities, apartment management and maintenance fees, overall service, etc
5) Compensation for Land Acquisition: Awareness of business, in person service, phone service, compensation procedure, appeal information, overall service, etc.
6) Funeral and Burial: Awareness of business, in person service, phone service, overall service, etc.
7) Parking Lot: Awareness of business, in person service, parking charges, parking facilities, overall service, etc.
Keywords
public enterpriseslocal public corporationpublic servicescustomer satisfactionpublic facilitiesfacility managementrental housing택지분양택지보상
Topics
Public administration
Date of Collection
2003-04
Countries
Korea
Geographic Coverage
Gwangju Metropolitan City
Unit of Analysis
individual
Universe
beneficiaries or users of services offered by the Gwangju Metropolitan City Corporation
Time Method
one time cross-sectional study
Data Collector(s)
Gwangju Social Research Center
Mode of Data Collection
telephone interview
Sampling Procedure
multi-stage stratified sampling
Number of Cases
Sports Facilities 100 (valid) ; Housing Lot Sales 50 (valid) ; Permanent Rental Housing 100 (valid) ; Public Housing 100 (valid) ; Compensation for Land Acquisition 35 (valid) ; Funeral and Burial 100 (valid) ; Parking Lot 91 (valid)
Extent of Collection
Questionnaire(pdf) ; Codebook(pdf) ; Data(sav)
Language
Questionnaire-Korean ; Codebook-Korean ; Data-Korean
Availability Status
Public Use
Notes
The Gwangju Social Research Center was renamed the Korea Social Research Center in April, 2004.
File Information
File Type File Name File Description File Format File Size Download
Related Documents-Questionnaire(Korean) kor_que_20030080.pdf 설문지 (한글) PDF 1.69 MB 다운로드
Related Documents-Codebook(Korean) kor_codebook_20030080.pdf 코드북 (한글) PDF 779.42 kB 다운로드
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