Customer Satisfaction Index Survey on the Seo-gu District Office in Gwangju Metropolitan City, 2002
https://doi.org/10.22687/KOSSDA-A1-2002-0049-V1.0
Principal Investigator(s)
Kim, Soon-Heung / Division of Social Welfare, Gwangju University
Producer(s)
Abstract
This survey was conducted to rate the level of public administrative services offered by the Seo-gu District Office in Gwangju Metropolitan City. This survey collected customer satisfaction index data on 11 areas of administrative services. The services to be rated are as follows.
1) Information Administration: Homepage information service, internet public service, provides information space, resident information technology education, etc.
2) Public Health Administration: Convenience of using public health center, phone service, document pre-preparation service, medical service, vaccination service, travelling clinic service, free service for the disadvantaged.
3) Public Sanitation Administration: Convenience of utilizing district office, phone service, internet inquiry service, garbage pick-up service, etc.
4) Cultural Administration: Cultural facilities, cultural events, supporting cultural organizations, homepage event information service, urban environment development, etc.
5) Transportation Administration: Public transportation service, pedestrian environment, parking lot construction support, parking enforcement, road environment, etc.
6) Tax Administration: Convenience of utilizing district office, in person service, phone service, certificate issuance service, information on local taxes, correction and compensation measures, etc.
7) Civil Administration: Convenience of utilizing district office, phone service, civil request information service, etc.
8) Land Management Administration: Convenience of utilizing district office, in person service, phone service, postal service, civil request information service, correction and compensation measures, etc.
9) Vehicle Registration Administration: Convenience of utilizing district office, vehicle registration service, correction and compensation measures, etc.
10) Construction Administration: Convenience of utilizing district office, phone service, civil request information service, correction and compensation measures, etc.
11) Architectural Administration: Convenience of utilizing district office, phone service, civil request information service, correction and compensation measures, etc.
Keywords
local government administrative services customer satisfaction administrative information disclosure health administration health services cultural administration transportation administration tax administration civil administration architectural administration construction administration
Subjects
Citation
Export Citation
Citation
- ID Number
- A1-2002-0049
- Title(KOR)
- 광주광역시 서구 행정서비스 고객만족도 조사, 2002
- Title
- Customer Satisfaction Index Survey on the Seo-gu District Office in Gwangju Metropolitan City, 2002
- Project Title(KOR)
- Customer Satisfaction Index Survey on the Seo-gu District Office in Gwangju Metropolitan City
- Principal Investigator(s)
- Kim, Soon-Heung / Division of Social Welfare, Gwangju University
- Producer(s)
- Gwangju Social Research Center
- Copyright
- Korea Social Research Center
- Fundings
- Seo-gu District Office, Gwangju Metropolitan City
- Depositor(s)
- Korea Social Research Center
- Date of Deposit
- 2006-05-09
- Distributor(s)
- Korea Social Science Data Archive (KOSSDA)
- Date of Version
- 2009-09-03
- Date of Distribution
- 2009-09-03
- Citation
- Kim, Soon-Heung. Customer Satisfaction Index Survey on the Seo-gu District Office in Gwangju Metropolitan City, 2002 [Dataset]. Gwangju Social Research Center [Producers]. Korea Social Science Data Archive (KOSSDA) [Distributors], 2009-09-03, https://doi.org/10.22687/KOSSDA-A1-2002-0049-V1.0.
Methodology
- Date of Collection
- 2002-10
- Countries
- Korea
- Geographic Coverage
- Gwangju Metropolitan City
- Time Method
- one time cross-sectional study
- Unit of Analysis
- individual
- Universe
- residents of Seo-gu District in Gwangju Metropolitan City
- Data Type
- Survey data
- Data Collector(s)
- Gwangju Social Research Center
- Mode of Data Collection
- telephone interview
- Sampling Procedure
- multi-stage stratified sampling
- Number of Cases
- Information Administration 400 (valid) ; Public Health Administration 400 (valid) ; Public Sanitation Administration 200 (valid) ; Cultural Administration 200 (valid) ; Transportation Administration 200 (valid) ; Tax Administration 133 (valid) ; Civil Administration 150 (valid) ; Land Management Administration 47 (valid) ; Vehicle Registration Administration 51 (valid) ; Construction Administration 35 (valid) ; Architectural Administration 60 (valid)
Dataset Contents & Version
- Extent of Collection
- Questionnaire(pdf) ; Codebook(pdf) ; Data(sav)
- Language
- Questionnaire-Korean ; Codebook-Korean ; Data-Korean
- Version
- V1.0
- Date of Version
- 2009-09-03
- Date of Distribution
- 2009-09-03
Access
- Availability Status
- Member Access
- Notes
- The Gwangju Social Research Center was renamed the Korea Social Research Center in April, 2004.
Documents
Measured since the release date of the current version data.
If the data were released before May 11, 2017, it was measured since May 11, 2017.
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