Survey on the Human Rights Conditions of Call Center Workers, 2021
https://doi.org/10.22687/KOSSDA-A1-2021-0095-V1
Principal Investigator(s)
Cho, Donmoon / Korean Contingent Workers' Center
Producer(s)
Korean Contingent Workers' Center The National Human Rights Commission of the Republic of Korea
Abstract
이 조사는 한국비정규노동센터가 콜센터 상담 노동자의 노동조건과 차별 실태를 파악하여 향후 노동조건 개선과 인권 증진을 위한 정책 마련에 필요한 기초자료를 수집하고자 국가인권위원회의 지원을 받아 실시하였다. 이 자료는 공공 및 민간 부문 콜센터 상담 노동자이며, 주요 조사내용은 노동조건과 콜센터 업무 특성, 업무 수행 과정에서의 어려움·차별·조직 태도, 감정노동과 건강권, 코로나19 영향, 노동조합 및 이해대변 활동 등이다.
View allKeywords
call centres emotional labor labor problems labor issues labor rights worker welfare labor unions labor environment work environment working environment job satisfaction unfair labor practices bullying sex discrimination gender discrimination welfare benefits social insurance disease suicide intention of job change COVID-19
Subjects
Citation
Export Citation
Citation
- ID Number
- A1-2021-0095
- Title(KOR)
- 콜센터 노동자 인권상황 실태조사, 2021
- Title
- Survey on the Human Rights Conditions of Call Center Workers, 2021
- Project Title(KOR)
- 콜센터 노동자 인권상황 실태조사
- Project Title
- Study on the Human Rights Conditions of Call Center Workers
- Principal Investigator(s)
- Cho, Donmoon / Korean Contingent Workers' Center
- Co-Investigator(s)
-
Jung, Heung-Jun / Seoul National University of Science and Technology
Nam, Woo-geun / Korean Contingent Workers' Center
Shin, Heeju / The Catholic University of Korea
Jeong, Ji-yoon / Korea Institute of Labor Safety and Health
Lee, Seung-Hyeob / Daegu University
Chae, Jun Ho / Jeonbuk National University
Jo, Hyeon-min / Economic, Social and Labor Council
Gim, Seong-ho / Hedam Labor & Employment Law Office
U, Sae-rom / Chungnam National University
Cho, Kyujun / Korea Labor Institute
Kim, Keunju / Korea Labor Institute
Bak, Jae-beom / The Worker's Institute Industrial Labor Policy
Sim, Myeong-suk / Hope Solidarity Union Dasan Call Center Branch
I, Min-jeong / Finance and Service Ubuntu Fund
Mun, Jong-chan / Korean Contingent Workers' Center
Gi, Ho-un / Korean Contingent Workers' Center
Gim, Seo-hui / Seoul National University of Science and Technology
- Producer(s)
- Korean Contingent Workers' Center , The National Human Rights Commission of the Republic of Korea
- Copyright
- The National Human Rights Commission of the Republic of Korea
- Fundings
- The National Human Rights Commission of the Republic of Korea
- Depositor(s)
- The National Human Rights Commission of the Republic of Korea
- Date of Deposit
- 2022-11-23
- Distributor(s)
- Korea Social Science Data Archive (KOSSDA)
- Date of Version
- 2026-02-12
- Date of Distribution
- 2026-02-12
- Citation
- Cho, Donmoon. Survey on the Human Rights Conditions of Call Center Workers, 2021 [Dataset]. Korean Contingent Workers' Center, The National Human Rights Commission of the Republic of Korea [Producers]. Korea Social Science Data Archive (KOSSDA) [Distributors], 2026-02-12, https://doi.org/10.22687/KOSSDA-A1-2021-0095-V1.
Methodology
- Date of Collection
- 2021-08 ~ 2021-10
- Countries
- South Korea (KOR)
- Geographic Coverage
- South Korea including Jeju
- Time Method
- One Time Cross-sectional
- Unit of Analysis
- Individual
- Universe
- call center counselors in the public and private sectors
- Data Source
- Population group
- Data Type
- Survey data
- Data Collector(s)
- Macromill Embrain
- Sampling Procedure
- non-probability sampling combining snowball sampling and quota sampling
- Number of Cases
- 1,996 (valid cases)
- Weighting
- No
Dataset Contents & Version
- Data Format
- Numeric
- Extent of Collection
- Questionnaire (pdf); Data (sav, dta)
- Language
- Questionnaire-Korean; Data-Korean
- Version
- V1
- Date of Version
- 2026-02-12
- Date of Distribution
- 2026-02-12
Access
- Availability Status
- Member Access
| File Type | File Name | File Description | File Format | File Size | Download |
|---|---|---|---|---|---|
| Related Documents-Questionnaire(Korean) | kor_que_20210095.pdf | 설문지 (한글) | 720.2 kB | Download |
Documents
Measured since the release date of the current version data.
If the data were released before May 11, 2017, it was measured since May 11, 2017.
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